P2V Systems is committed to resolving your queries promptly.
If we need to look into queries further we will endeavour to review them within 24 hours. At times, where third party information is required, queries may take longer to resolve. If we approve a Return, we will issue a Return Authorisation Number (RMA Number), which will normally be valid for 14 days (for some manufacturers products it will be less than this).
P2V Systems is committed to selling high-quality products we know you will enjoy using. However, there may be occasions when you will need to return items.
Goods Damaged On Arrival
If your goods are visibly damaged on arrival you should either write on the carrier’s Proof of Delivery Document (POD) that the packaging is damaged, or refuse to accept the delivery. Please also log the return within 5 days with details of the damage. This will help us considerably in raising the matter with our carrier. We will be able to approve the return and will credit the return once the product has been returned.
If the damage has not been marked on the POD or the claim is not logged within 5 days we may not been able to proceed with the claim and may only be able to approve the return if accepted by the carrier.
Items should be returned in their original packaging complete with all accessories and documentation. Once received back into our warehouse, we’ll issue a replacement or full refund to you via your original payment method.
Faulty Products (within 30 days of receipt)
For any faulty products for either Dead On Arrival (DOA) or in Warranty failures, the manufacturer of the product has determined the return rights we can offer. You will be made aware of these when you raise a return. Return terms normally run from our invoice date, but where specified, run from the end user invoice date (For Business Customers). In these cases we will normally need a copy of the invoice.
You have the right to return a faulty item within a reasonable period of time. Please keep all the warranty information that accompanies your item as this may be needed should there be a fault. In the unlikely event that you have a faulty item, you may find it quicker and easier to contact the manufacturer directly so that they can rectify the problem for you. If you choose to return the item to us, please visit our Support Page and select ‘Submit a Request’. In case the item has become defective after 30 days please contact our Customer Service Team to obtain returns information.
If the Item Becomes Defective (after 30 days of receipt)
Please keep all the warranty information that accompanies your item as this may be needed should there be a fault. In the unlikely event that you have a faulty item, you may find it quicker and easier to contact the manufacturer directly so that they can rectify the problem for you. In case the item has become defective after 30 days please contact our Customer Service Team to obtain returns information.
If you discover that some goods are missing on arrival, you should write on the carrier’s Proof of Delivery Document that you have not received the right number of boxes. This will help us considerably in raising the matter with our carrier. If you later discover items are missing from inside a box, please log these as a “Short Shipment”, within 5 days of the invoice date.
We will then investigate this as quickly as possible with the carrier and with our warehouse, to understand where the loss has occurred and if possible arrange the delivery of the products.
Order Incorrect due to P2V Systems Sales Error
If we have made an error with your order, please log a return request as a “P2V Systems Sales Error” within 14 days of the invoice date. The query will be checked by our sales team against your original purchase order. Products must be unopened, in pristine condition and with the original seals intact.
Wrong Product Received
If you have received incorrect products that do not match your order, delivery note and invoice, please log this as soon as possible as a “Mis-Shipment”. Please provide the details of what products you are missing and what products you have received instead.
Product No Longer Required
If you no longer require a product, please log a return request as a “Customer Order Error” within 14 days of the invoice date. Normally a restocking charge of 10% or £25 (whichever is the greater) will be applied to the return credit. Products must be unopened, in pristine condition and with the original seals intact.
Note: in the event of P2V Systems sending you a replacement for a damaged, defective or incorrect item, you must return the original item to P2V Systems within 30 days of our e-mail confirming the issue of the replacement item.
Provided you return this item to us within the 30 days, you will have nothing more to pay. If you do not return the original item to us by the end of the 30 day period, we reserve the right to charge an amount equal to the price of your original order to the payment card you used for the order.
Distance Selling Regulations
If you have ordered by telephone or internet, under the Distance Selling Regulations, you have a statutory right to cancel your order and receive a full refund for any home delivery item (excluding those ordered in-store). This does not apply to items personalised or made to your specification; audio/video recordings or software that you have unsealed; items that due to their nature cannot be returned; perishable goods (e.g. food, flowers and periodicals/magazines).
To cancel, you can email email@example.com, call 02892 528 528 or write to us at Customer Services (P2V Systems Limited, Garvey Studios, Longstone Street, Lisburn, BT28 1TP) within seven working days (so not including Saturdays, Sundays or public holidays) commencing the day after the day of delivery of your item(s), quoting your order number. You must take reasonable care of the item(s).
As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item together with the item’s normal postage charge–we cannot refund any priority, express or courier component of the postage charge. For more information on your right to withdraw from your purchase within the seven working day cooling-off period, visit the Department of Trade and Industry’s website at:
You may cancel an order for services in the same way, within seven working days (so not including Saturdays, Sundays or public holidays) of the date of purchase, unless the services begin sooner. The Distance Selling Regulations do not apply to Financial and Insurance Services.
If you have an Internet order query, please email firstname.lastname@example.org or call us on 02892 528 528.
For information about your statutory rights, please visit the government’s services and information website at https://www.gov.uk/consumer-protection-rights.